Frequently Asked Questions


Q) Is there any transportation service?

A) Yes. We provide free pick-up and drop-off between Spa by L'OCCITANE at Kupu Kupu Jimbaran and your hotel in Jimbaran / Nusa Dua / Tanjung Benoa / Tuban / Kuta, or drop-off only at Airport for treatment at minimum US$100 or IDR1,500,000 for 1 person, or between Spa by L'OCCITANE and your hotel in Legian / Seminyak / Kerobokan / Uluwatu for treatments at minimum US$300 or IDR4,500,000 for 4 people.


Q) What about payment?

A) We accept cash (Indonesian Rupiah only) and credit cards (VISA, AMEX, Master & JCB). Checks are not accepted.


Q) Is there any age limit?

A) Yes. Since our treatment is not developed for children, we only offer the treatment to guests aged 12 years and over.


Q) I want to visit Spa by L'OCCITANE in Jimbaran the day I leave Bali. Do you keep my luggage?

A) Yes, we have a room to keep guests' luggage.


Q) Do I need to bring my own cosmetics?

A) Basic skin care and body care products are available, but we don't have makeup products. Please bring your own with you.


Q) Should I bring extra clothes?

A) We provide things you need for the treatment such as disposable paper shorts, towels and gowns.


Q) Can male guests enjoy spa treatment?

A) Yes, Spa treatment is developed for both male and female guests.


Q) What if I am pregnant?

A) We suggest the treatments that fit to expectant mother, but we recommend you to ask your doctor before the treatment.


Q) What if I have sensitive skin?

A) Our spa treatment products are developed by L'OCCITANE that offers various spa products that suits to every specific skin type. If you have specific problem with your skin, please ask at the time of booking.


Q) Do you have male therapists?

A) No,we have only female therapists.